1. Refund Eligibility
iPayHub Solutions offers refunds under specific conditions outlined in this policy. All refund requests must be submitted within the timeframes specified below and comply with all conditions stated herein.
2. Cancellation & Refund Timeline
If a Client cancels a project within 7 calendar days of the project commencement date and no material work has been commenced, the Client is eligible for a 50% refund of the project fee.
- Written cancellation notice via email to support@ipayhubsolutions.com
- Project must not be past the initial discovery/audit phase
- No production systems must have been modified
After the 7-day grace period, all services are non-refundable. The Client will receive all completed deliverables and documentation as specified in the project agreement, regardless of completion status.
3. Non-Refundable Items
The following are strictly non-refundable, regardless of timing:
- Consulting fees and discovery/audit hours completed
- Infrastructure or software costs incurred on behalf of the Client
- Third-party service subscriptions or integrations activated
- Custom code or intellectual property created specifically for the project
- Travel, accommodation, or resource allocation already incurred
4. Refund Processing
Refund requests must be submitted in writing to support@ipayhubsolutions.com within 7 days of project start. Requests submitted after this window will not be processed.
All refund requests will be reviewed within 5 business days. The Company may request documentation or evidence to verify eligibility.
Approved refunds will be issued to the original payment method used (credit card, wire transfer, etc.) in AED.
Refunds typically process within 5–10 business days depending on the payment method. Credit card refunds may take 1–2 billing cycles to appear.
5. Conditions for Refund Denial
Refund requests may be denied if:
- The request is submitted after the 7-day grace period
- Substantial work has already been delivered (beyond initial audit/discovery)
- Infrastructure, cloud resources, or third-party services have been provisioned
- The Client is in breach of the Terms & Conditions
- The request is fraudulent or otherwise invalid
6. Partial Refunds
For projects where work has commenced but cancellation is requested within the grace period, a partial refund may be considered based on:
- Hours of work already completed and invoiced
- Third-party costs incurred
- Infrastructure provisioning
The Company will provide an itemized breakdown of costs and calculate the refund amount accordingly in AED. Partial refunds are subject to the same 7-day cancellation window.
7. Exceptions & Company Discretion
The Company reserves the right to offer refunds or alternative solutions beyond this policy at its sole discretion in exceptional circumstances (force majeure, service failure, significant client dissatisfaction with deliverables). Such decisions are made on a case-by-case basis and do not establish precedent.
8. No Refunds for Dissatisfaction
This refund policy applies only to cancellations, not to dissatisfaction with results. The Company warrants that all services will be performed professionally and in accordance with industry standards. If a Client disputes deliverable quality, the matter will be addressed through the dispute resolution process outlined in the Terms & Conditions, not through refund requests.
9. Relationship to Payment Gateway Terms
Clients paying via credit card may also be subject to their credit card processor's chargeback policies. If a chargeback is filed after a refund has been issued or denied, the Client agrees to indemnify the Company for any fees, penalties, or reputational harm incurred as a result.
10. Amendments & Updates
The Company reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to the website. Continued use of services after policy changes constitutes acceptance of the new terms.
11. Contact & Support
For refund requests, questions, or further assistance:
- Days 1–7: 50% refund if cancellation requested (with conditions)
- Day 8+: No refunds — you receive all work completed
- Always non-refundable: Consulting hours, infrastructure costs, custom code